KK Flooring Solutions Ltd – Terms and Conditions
1. Definitions
“Company” refers to KK Flooring Solutions Ltd.
“Client” refers to the individual, business, landlord, contractor, or organisation purchasing goods and/or services from the Company.
“Works” refers to all flooring installation services, materials supplied, site visits, quotations, and related services provided by the Company.
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2. Quotations and Acceptance
2.1 All quotations are valid for 30 days from the date issued unless otherwise stated.
2.2 Acceptance of a quotation, payment of a deposit, or instruction to commence works shall constitute acceptance of these Terms and Conditions.
2.3 Quotations are based upon information available at the time of inspection and may be subject to revision should unforeseen site conditions be discovered.
2.4 Any additional works requested by the Client outside the original quotation will be charged separately and may require written approval before commencement.
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3. Deposit and Payment Terms
3.1 A non-refundable deposit of 50% of the total quoted amount is required before materials are ordered or works are scheduled.
3.2 The remaining balance is due immediately upon completion of the works unless otherwise agreed in writing.
3.3 The Company reserves the right to suspend works if payment terms are not met.
3.4 Late payments may incur interest at 8% above the Bank of England base rate together with any reasonable debt recovery costs.
3.5 Materials supplied remain the property of KK Flooring Solutions Ltd until full payment has been received.
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4. Cancellation Policy
4.1 If the Client cancels more than 30 days before the scheduled installation date, the deposit may be refunded less any costs already incurred for surveys, administration, bespoke materials, or ordered products.
4.2 If the Client cancels within 30 days of the scheduled installation date, only 30% of the deposit paid shall be refunded.
4.3 If materials have already been ordered, manufactured, or delivered, the cost of those materials shall be deducted from any refund due.
4.4 The Company reserves the right to recover any reasonable losses incurred as a result of cancellation.
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5. Site Access and Preparation
5.1 The Client shall provide safe and unrestricted access to the property during agreed working hours.
5.2 The Client is responsible for ensuring all rooms are emptied of furniture, appliances, and personal belongings unless otherwise agreed in writing.
5.3 Any delays caused by restricted access, occupied rooms, or other trades may result in additional charges.
5.4 The Client is responsible for ensuring adequate heating, lighting, electricity, and access to toilet facilities where reasonably required.
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6. Waste Disposal
6.1 Unless specifically included within the quotation, all waste disposal shall be the responsibility of the Client.
6.2 The Company may consolidate waste materials in a designated area on-site for collection by the Client.
6.3 Additional charges will apply where the Company is requested to remove and dispose of waste materials.
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7. Subfloor Conditions and Preparation
7.1 The performance and appearance of any flooring installation are dependent upon the condition of the existing subfloor.
7.2 Any subfloor preparation, screeding, damp proofing, levelling, repairs, or remedial works not carried out directly by KK Flooring Solutions Ltd shall void any guarantee relating to the installation, finish, performance, or longevity of the flooring.
7.3 The Company accepts no liability for defects arising from inadequate, defective, contaminated, damp, unstable, or unsuitable subfloors not prepared by the Company.
7.4 Where hidden defects become apparent after work commences, additional remedial works may be required and charged separately.
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8. Existing Building Defects and Ongoing Works
8.1 The Company shall not be liable for any issues arising from existing structural defects, movement, dampness, leaks, inadequate ventilation, uneven surfaces, or other property-related defects.
8.2 Where building works, renovations, decorating, plumbing, electrical works, or other trades are ongoing before, during, or after installation, the Company accepts no liability for damage, contamination, movement, or deterioration of the flooring caused by such activities.
8.3 The Company shall not be responsible for damage caused by excessive moisture, flooding, water ingress, leaks, condensation, or building movement.
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9. Moisture Testing and Environmental Conditions
9.1 Moisture testing may be carried out where deemed necessary.
9.2 If moisture levels exceed manufacturer recommendations, the Company reserves the right to delay installation until suitable conditions are achieved.
9.3 Any costs associated with moisture remediation or drying shall be the responsibility of the Client unless otherwise agreed.
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10. Product Variations
10.1 Flooring products may vary slightly in colour, shade, texture, pattern, or appearance from samples displayed.
10.2 Such variations are considered normal manufacturing characteristics and shall not constitute defects.
10.3 Natural changes in appearance due to lighting conditions, wear, or environmental factors are not covered under any guarantee.
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11. Completion and Client Approval
11.1 Upon completion of the works, the Client shall inspect the installation.
11.2 If satisfied with the works, the Client shall sign the final invoice or completion documentation confirming acceptance of the installation.
11.3 Any concerns or defects visible at the time of completion must be raised before signing acceptance documentation.
11.4 Once the Client has signed acceptance of the completed works, the installation shall be deemed accepted except for latent defects not reasonably visible during inspection.
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12. Guarantees and Liability
12.1 Installation guarantees apply only to workmanship carried out directly by KK Flooring Solutions Ltd.
12.2 Guarantees do not cover:
* Subfloors not prepared by the Company.
* Water damage, leaks, floods, or moisture ingress.
* Damage caused by third parties.
* Damage caused by pets.
* Damage caused by furniture, appliances, or misuse.
* Normal wear and tear.
* Scratches, dents, cuts, burns, or impact damage.
* Movement or failure caused by structural defects.
12.3 Manufacturer warranties remain subject to the manufacturer’s own terms and conditions.
12.4 The Company’s total liability shall not exceed the value of the contract for the works undertaken.
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13. Furniture and Heavy Items
13.1 The Company shall not be responsible for moving specialist, antique, fragile, valuable, oversized, or exceptionally heavy items.
13.2 Any damage resulting from moving furniture not undertaken by the Company shall remain the responsibility of the Client.
13.3 Newly installed flooring should be protected from heavy loads and furniture movement in accordance with manufacturer recommendations.
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14. Post-Installation Care
14.1 The Client shall follow all cleaning and maintenance guidance provided by the Company and flooring manufacturer.
14.2 The Company shall not be liable for damage caused by incorrect cleaning products, excessive water, steam cleaners, or improper maintenance.
14.3 Protective pads should be fitted to furniture to prevent scratching or indentation.
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15. Delays Beyond Our Control
15.1 The Company shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:
* Adverse weather conditions.
* Supplier delays.
* Material shortages.
* Illness.
* Industrial disputes.
* Transport disruptions.
* Government restrictions.
15.2 Installation dates are estimates only and are not guaranteed unless confirmed in writing.
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16. Health and Safety
16.1 The Client shall ensure that the working area is safe and free from hazards.
16.2 Children, pets, and unauthorised persons must be kept away from the work area during installation.
16.3 The Company reserves the right to suspend works where health and safety concerns arise.
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17. Complaints Procedure
17.1 Any complaint must be submitted in writing within 7 days of completion.
17.2 The Company shall be given reasonable opportunity to inspect and rectify any legitimate workmanship issue before any third-party contractor is engaged.
17.3 The use of third-party contractors to undertake remedial works without the Company’s prior written approval may invalidate any guarantee.
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18. Governing Law
18.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
18.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.